Stage One – Contact Us
Please put your complaint in writing, either by email or post, including as much detail as possible.
Email: scott@avarahomes.uk
We will acknowledge your complaint within 3 working days and aim to provide a full written response within 15 working days.
Stage Two – Review
If you remain dissatisfied with our response, you may request that your complaint is reviewed by the Director of AVARA Homes.
We will acknowledge your request within 3 working days and provide our final written response within 15 working days of receiving your request.
The Property Ombudsman
If we are unable to resolve your complaint to your satisfaction, or if more than 8 weeks have passed since you first made your complaint, you may refer the matter to The Property Ombudsman for independent review.
The Property Ombudsman will only consider complaints that have first been through our internal complaints procedure.
Further information can be found on The Property Ombudsman's website:
Our Commitment
We treat all complaints seriously and view them as an opportunity to improve our service. We are committed to dealing with complaints promptly, fairly and courteously.
Complaints proceedure
At AVARA Homes, we are committed to providing a professional, transparent and high standard of service. If you are unhappy with any aspect of our service, we want to know so that we can investigate the matter fairly and work towards a resolution.
